FAQs

Here are some frequently asked questions. If you have any other questions you can email us at info@vezzosashop.com.

- I NEED TO CHANGE SOMETHING ON MY ORDER. HOW DO I DO THIS?

We ship items out very soon after receiving orders. So if you need to change something regarding your order please email us as soon as possible:

Use email address info@vezzosashop.com
Write the subject as 'Changes'.
Include your order number.
Include the desired changes.

- WHY HAVE I ONLY RECEIVED PART OF MY ORDER?

When customers make their order, we try to get the products packaged and shipped out to you as fast as possible. So if you have ordered more than one item, your order may arrive in more than one package. You are still able to track all items in your order.

- WILL I BE CHARGED TAXES UPON RECEIVING MY PACKAGE?

Customers may need to pay import charges upon receiving goods. Vezzosa does not have any control over these charges. Customs policies and import duties vary widely depending on the country. Please contact your local customs office for information specific to your country.

- RETURNS

We hope that you absolutely love and enjoy your new product(s) from Vezzosa! We have a no refund policy. Please note that Vezzosa must be notified if your item has a manufacturing defect in its materials or workmanship within 3 days of receipt of goods to be eligible for a full refund or replacement.

Please note that customers are responsible for shipping costs on returned items. Customers are advised to get proof of postage when returning goods as we cannot be held responsible for lost packages.

For returns, please email info@vezzosashop.com with the subject 'Returns' and include your order number, name and the reason for the return. Please do not send back your purchase - we will provide you with instructions on how to get a refund.

Once a return claim is received you will receive a confirmation email notifying you of the status of your refund.

If the refund is approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment shortly after.

Vezzosa monitors return activity for abuse and reserves the right to limit returns or exchanges.

- WHERE CAN I TRACK MY ORDER?

You can track your order with the information provided to you after purchase. Please allow 1-2 working days for the tracking number to update once your order has been dispatched.

- HOW MUCH DOES SHIPPING COST?

We currently offer FREE shipping worldwide.

- DO YOU SHIP TO MY COUNTRY?

We ship to most countries around the world, although we may not be able to ship to a select few due to logistical reasons. The fast shipping rates for certain products are only offered in the U.S. at the moment.